Privacy Policy

This Privacy Policy describes how 3S Americas, Inc. ("3S Americas," "we," "us," or "our") collects, uses, and protects information when wind turbine service technicians and 3S personnel use the 3S PULSE mobile and web application (the "App"). 3S PULSE is an internal operations tool used by employees and authorized contractors of 3S Americas, Inc. and its affiliated entity 3S Industry to record turbine inspections, repairs, training records, and related field-service work.

This Policy applies to all use of 3S PULSE, including the iOS app, the Android app, and the web app at https://3slift.tech.

1. Who Can Use 3S PULSE

3S PULSE is not a public consumer application. Account registration is restricted to email addresses ending in @3samericas.com or @3sindustry.com. The App is intended solely for use by 3S personnel and authorized contractors. The App is not directed at children, and we do not knowingly collect information from anyone under 18 years of age.

2. Information We Collect

2.1 Account Information

When you register, we collect:

• Your full name
• Your work email address (must end in @3samericas.com or @3sindustry.com)
• A password, which is stored only as a salted cryptographic hash. We never store your plain-text password
• Your team affiliation (e.g., Service Team, Installation Team, Office)

Your administrator may additionally assign a job position (e.g., Engineer, Project Manager, Field Supervisor) and role (technician or admin).

2.2 Inspection and Service Content

When you submit a CAS Annual Inspection or any other field form, we collect the content you enter, which may include:

• Site name, tower number, inspection date
• Equipment serial numbers and software/hardware version data
• Repair details, observations, and free-text notes
• Photographs you take or upload as part of the submission
• Videos you record or upload as part of the submission. If you record a video, your device's microphone may capture audio as part of that video. PULSE does not make separate audio-only recordings.
• Your handwritten signature on the form
• Crew identification (your name and your teammate's name, derived from team assignments maintained by 3S)

2.3 Location Information (Opt-In)

If you turn on the "Stamp My Location" toggle on the inspection form, the App will request your device's GPS coordinates and attach them to that submission. Location is collected only at the moment you toggle it on for a specific submission; the App does not run background location tracking. You can decline the location permission at any time through your device settings, or simply leave the toggle off.

2.4 Notifications (Opt-In)

If you enable Push Notifications in Account Settings, we register your device with Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM) and store a device token associated with your account. We use this token only to send notifications related to your inspection submissions (for example, when an engineer returns a checklist to you for revision). If you set a Daily Submission Reminder, the time you choose is stored on your account and the device schedules a local notification on your phone. The reminder itself is generated locally and is not transmitted off-device.

2.5 Device and Connection Information

We automatically receive limited technical information from your device, including your IP address, device model, operating system version, and approximate connectivity status (online/offline). This information is used for security, troubleshooting, and to make the App work reliably on the road.

2.6 Authentication and Session Cookies

When you sign in, we issue a secure HTTP-only session cookie (a JSON Web Token) so the App knows you're signed in. The cookie expires after 30 days of inactivity or when you sign out.

2.7 Local Storage on Your Device

The App stores a local copy of your in-progress submissions, draft data, and recently submitted records on your device (in the app's sandboxed storage on iOS/Android, or in browser IndexedDB on the web). This is what enables the "Save for Later" feature and lets the App work without a network connection. This local data stays on your device until you submit, delete it explicitly, or uninstall the App.

2.8 Biometric Sign-In (Opt-In)

On a supported device you may turn on Biometric Sign-In (Face ID, Touch ID, or fingerprint) in Account Settings so you can sign in without re-entering your password. Your biometric data never leaves your device and is never transmitted to or stored by 3S. The biometric check is performed entirely by your device's operating system. When you enable the feature, the App stores only an opaque sign-in token in your device's secure keychain or encrypted storage; that token, not your fingerprint or face, is what authenticates you. You can turn Biometric Sign-In off at any time in Account Settings, which clears the token from your device and revokes it on our server. Resetting your password also revokes it.

3. How We Use Your Information

We use the information described above to:

• Authenticate you and protect your account from unauthorized access
• Record, route, and store the inspections, repairs, and other field-service work you submit
• Notify the right engineers and project managers when a submission needs review
• Send you a confirmation email after each submission and operational notifications you have opted into
• Diagnose technical issues and improve the reliability of the App
• Comply with our legal obligations and enforce the terms of your access

We do not use your information for advertising. We do not sell your information.

4. How We Share Your Information

3S PULSE relies on the following service providers ("processors") to operate. These providers process information only on our instructions and are bound by their own privacy and security commitments:

We may also disclose information when we are legally required to do so, such as in response to a subpoena or court order, or to protect the safety of any person or to prevent fraud or abuse.

We do not sell your personal information, and we do not share it with advertisers or data brokers.

5. How We Protect Your Information

• All traffic between your device and our servers is encrypted using HTTPS/TLS.
• Passwords are stored only as salted cryptographic hashes, never in plain text.
• Session tokens are stored in secure, HTTP-only cookies that JavaScript on the page cannot read.
• Account access is restricted to verified @3samericas.com or @3sindustry.com email addresses.
• Administrative privileges are assigned manually by 3S Americas administrators.

No system is perfectly secure. If you believe your account has been compromised, contact us immediately at the address in Section 10.

6. Data Retention

• Account records are retained as long as you remain employed by, or under contract with, 3S Americas or 3S Industry. When your access is disabled by an administrator, your account record may be retained for operational and compliance purposes.
• Inspection records, repairs, and photos are retained on monday.com and 3S systems indefinitely as part of our operational and warranty records.
• Local submission drafts on your device remain only on your device and are removed when you submit, delete the draft, or uninstall the App.
• Local cached photos on your device may be removed automatically once a project is closed out by 3S; the source copies remain on monday.com.

7. Your Rights and Choices

7.1 Permissions on Your Device

You can review and revoke any device permission (camera, microphone, photo library, location, notifications, and Face ID or fingerprint) at any time through your device's Settings. Revoking a permission may make some App features unavailable.

7.2 Notifications

You can disable Push Notifications and Daily Submission Reminders at any time from the Account Settings page in the App.

7.3 Account Access, Correction, and Deletion

To request access to, correction of, or deletion of your account information, contact your 3S administrator or write to us at the address in Section 10. You can also start a deletion request from the Account Deletion page, which is linked from Account Settings inside the App. Note that operational submission records (inspections, repairs, photos, videos) are part of 3S's business records and may be retained even after your account is deactivated.

7.4 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To exercise CCPA rights, contact us at the address in Section 10.

7.5 Authorized Agent

You may designate an authorized agent to make a privacy request on your behalf. We may require verification of your identity and the agent's authority before fulfilling the request.

8. International Users

3S PULSE is hosted in and operated from the United States. If you access the App from outside the United States, you understand that your information will be transferred to, processed in, and stored in the United States.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If we make a material change, we will provide notice in the App or by email before the change takes effect. Your continued use of the App after the change takes effect constitutes acceptance of the updated Policy.

10. How to Contact Us

For questions or requests related to this Privacy Policy or your information, contact:

3S Americas, Inc.
Attn: Privacy
Email: Service@3SAmericas.com